Voizematic Configuration Guide

Reference for all agent, campaign, and integration configuration options.

Agent Configuration

• Agent Name & Personality — Set how your AI introduces itself and its conversational style
• Goal Definition — Define what success looks like on each call (appointment booked, lead qualified, issue resolved)
• Knowledge Base — Upload documents, FAQs, and product info from Google Drive or paste directly
• Language Settings — Choose from 34 languages with regional voice options
• Escalation Rules — Define when and how calls transfer to a human agent

Campaign Settings

• Calling hours and time zone enforcement
• Retry logic and maximum attempt limits
• TCPA compliance gates and DNC list management
• Phone number pool configuration for high-concurrency campaigns

Google Workspace Integration

• Connect Gmail for confirmation emails
• Connect Google Calendar for live appointment booking
• Connect Google Sheets for automatic call data export

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